Campsite cancellation insurance: read this before you book
A health problem, a last-minute change, and a holiday in the Basque Country that can no longer go ahead. Before you book your mobile home at Camping Suhiberry, here is what happens if you have to cancel, and what the insurance offered when you book can cover.
Without insurance, what you owe the campsite when you cancel is lost. With the insurance, it is refunded, minus the premium, if the reason is covered by the policy.
Cancelling without insurance, or with it
What you owe is lost
- Before the balance is due: the 30 % deposit.
- After that (less than 30 days before arrival for a rental, less than 15 days for a pitch): the full price of the stay.
- The only exception is a case of force majeure that prevents the stay.
What you owe is refunded
- Everything owed to the campsite at the time of cancellation, minus the premium, if the reason is covered by the policy.
- Optional, 4 % of the price of the stay, taken out when you book.
- Campez Couvert handles your claim.
In both cases, booking and administration fees remain payable. Covered reasons, ceilings and exclusions are set out in the Campez Couvert general terms of insurance: take the time to read them before you sign up.
What you pay, and when
Your stay is paid in two stages. These dates decide what you lose if you cancel.
Deposit of 30 %
Of the total price, plus booking and administration fees.
Balance for a rental
Mobile home or accommodation.
Take out the insurance, then claim if needed
When you book
The insurance is taken out when you book, or at the latest before cancellation charges start to apply.
If you have to cancel
Report the claim to Campez Couvert in writing, within 10 working days of becoming aware of the event, as soon as it is confirmed. Let the campsite know as well.
declare.frsinistres@campez-couvert.com« Merci à Jon pour son accueil chaleureux. Nous avons passé un super séjour, camping propre, calme et au milieu de la nature. […] Un service client aux petits oignons ! Nous avons vraiment apprécié, un grand merci ! »
« C’est la troisième génération qui tient le camping. Des personnes sympathique et à l’écoute si l’on à besoin. Nous reviendrons sans problème. »
« Superbe accueil, camping familial bien situé, sanitaires propres. »
Before you cancel
Change your dates instead
The campsite agrees to change your dates whenever possible, at no extra cost, subject to availability.
Leaving early, arriving late
Leaving early gives no right to a refund, and arriving late does not reduce the price of the stay. Shortening your stay counts as a partial cancellation.
Your questions about cancellation
Is cancellation insurance compulsory?
No, campsite cancellation insurance is optional. It is taken out when you book. Third-party liability insurance, on the other hand, is compulsory for any stay at the campsite, on a pitch or in accommodation, and you may be asked for a certificate before you arrive.
Can I change my dates instead of cancelling?
Yes. The campsite agrees to change dates whenever possible, at no extra cost, subject to availability. Shortening your stay, however, is treated as a partial cancellation.
Is there a cooling-off period after booking online?
No. As with any holiday rental for specific dates, a campsite booking carries no cooling-off period, even when made remotely. That is exactly what cancellation insurance is for: protecting you against the unexpected.
Am I refunded if I leave early?
Without insurance, leaving early gives no right to a refund. With the insurance, leaving early for a reason covered by the policy is refunded in proportion to the unused days, up to the ceiling set by the policy.
The general terms and conditions of sale
Read the campsite’s general terms and conditions of sale before you book: deposit, balance, cancellation and changes to your stay are all set out there. The document is in French.
Open the terms and conditions (PDF, in French)Ready to book?
The terms and conditions of sale are shown to you when you book, and the insurance is chosen at the same step.