{"id":8223,"date":"2026-11-12T15:05:36","date_gmt":"2026-11-12T14:05:36","guid":{"rendered":"https:\/\/www.campingsuhiberry.com\/?page_id=8223"},"modified":"2026-11-12T16:03:50","modified_gmt":"2026-11-12T15:03:50","slug":"cancellation-insurance-campsite","status":"publish","type":"page","link":"https:\/\/www.campingsuhiberry.com\/en\/cancellation-insurance-campsite\/","title":{"rendered":"Cancellation insurance"},"content":{"rendered":"\n<div id=\"suh-aa\">\n<style>\n#suh-aa{font-size:16px;line-height:1.7;color:var(--encre);background:var(--c5)}\n#suh-aa p,#suh-aa li,#suh-aa span,#suh-aa h3,#suh-aa figcaption{color:inherit}\n#suh-aa p,#suh-aa ul,#suh-aa figure,#suh-aa blockquote{margin:0}\n#suh-aa strong,#suh-aa b{font-size:inherit;letter-spacing:inherit;text-transform:inherit}\n#suh-aa blockquote{border:0;padding:0;font-style:normal;background:none}\n#suh-aa code{background:none;padding:0}\n#suh-aa summary{font-weight:400;line-height:1.4}\n#suh-aa 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.aa-duo>div,#suh-aa .aa-avec{border:1px solid var(--filet)}\n#suh-aa .aa-frise::before{display:none}\n#suh-aa .aa-jalon{border:1px solid var(--filet);padding:20px 18px;align-content:start}\n#suh-aa .aa-avis{padding-top:12px}\n#suh-aa .aa-etape code{overflow-wrap:anywhere}\n}\n<\/style><section class=\"aa-hero\" id=\"haut\"><div class=\"aa-wrap\">\n<div class=\"aa-hero-txt\"><h1>Campsite cancellation insurance: read this before you book<\/h1><p class=\"aa-chapo\">A health problem, a last-minute change, and a holiday in the Basque Country that can no longer go ahead. Before you book your <a href=\"https:\/\/www.campingsuhiberry.com\/en\/rental-mobile-home-country-basque\/\">mobile home at Camping Suhiberry<\/a>, here is what happens if you have to cancel, and what the insurance offered when you book can cover.<\/p><\/div>\n<div class=\"aa-reponse\"><div class=\"aa-reponse-txt\"><span class=\"aa-surtitre\">In short<\/span><p class=\"aa-phrase\">Without insurance, what you owe the campsite when you cancel is <strong>lost<\/strong>. With the insurance, it is <strong>refunded<\/strong>, minus the premium, if the reason is covered by the policy.<\/p><\/div>\n<div class=\"aa-chiffres\" role=\"list\"><div role=\"listitem\"><strong>30&#8239;%<\/strong><span>deposit when you book<\/span><\/div><div role=\"listitem\"><strong>4&#8239;%<\/strong><span>of the stay for the optional insurance<\/span><\/div><div role=\"listitem\"><strong>10&nbsp;days<\/strong><span>working days to report a cancellation<\/span><\/div><\/div>\n<\/div><\/div><\/section>\n<nav class=\"aa-suivi\" aria-label=\"On this page\"><div class=\"aa-wrap\"><div class=\"aa-suivi-liens\"><a href=\"#comparer\">Compare<\/a><a href=\"#calendrier\">Payment dates<\/a><a href=\"#declarer\">Take out and claim<\/a><a href=\"#avis\">Reviews<\/a><a href=\"#questions\">Questions<\/a><a href=\"#documents\">Terms<\/a><\/div><a class=\"aa-haut\" href=\"#haut\"><span aria-hidden=\"true\">\u2191<\/span><b>Back to top<\/b><\/a><\/div><\/nav>\n<section class=\"aa-section\" id=\"comparer\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">Compare<\/span><h2>Cancelling without insurance, or with it<\/h2><\/div>\n<div class=\"aa-duo\">\n<div class=\"aa-sans\"><span class=\"aa-etiquette\"><span class=\"aa-puce\" aria-hidden=\"true\"><\/span>Without insurance<\/span><h3>What you owe is lost<\/h3><ul><li>Before the balance is due: the 30&#8239;% deposit.<\/li><li>After that (less than 30 days before arrival for a rental, less than 15 days for a pitch): the full price of the stay.<\/li><li>The only exception is a case of force majeure that prevents the stay.<\/li><\/ul><\/div>\n<div class=\"aa-avec\"><span class=\"aa-etiquette\"><span class=\"aa-puce\" aria-hidden=\"true\"><\/span>With Campez Couvert insurance<\/span><h3>What you owe is refunded<\/h3><ul><li>Everything owed to the campsite at the time of cancellation, minus the premium, if the reason is covered by the policy.<\/li><li>Optional, 4&#8239;% of the price of the stay, taken out when you book.<\/li><li>Campez Couvert handles your claim.<\/li><\/ul><\/div>\n<\/div>\n<p class=\"aa-note\">In both cases, booking and administration fees remain payable. Covered reasons, ceilings and exclusions are set out in the Campez Couvert general terms of insurance: take the time to read them before you sign up.<\/p>\n<\/div><\/section>\n<section class=\"aa-section aa-creme\" id=\"calendrier\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">Payment dates<\/span><h2>What you pay, and when<\/h2><p class=\"aa-chapo\">Your stay is paid in two stages. These dates decide what you lose if you cancel.<\/p><\/div>\n<div class=\"aa-frise\"><div class=\"aa-jalon\"><span class=\"aa-bulle\" aria-hidden=\"true\">1<\/span><span class=\"aa-quand\">When you book<\/span><h3>Deposit of 30&#8239;%<\/h3><p>Of the total price, plus booking and administration fees.<\/p><\/div><div class=\"aa-jalon\"><span class=\"aa-bulle\" aria-hidden=\"true\">2<\/span><span class=\"aa-quand\">30 days before arrival<\/span><h3>Balance for a rental<\/h3><p>Mobile home or accommodation.<\/p><\/div><div class=\"aa-jalon\"><span class=\"aa-bulle\" aria-hidden=\"true\">3<\/span><span class=\"aa-quand\">15 days before arrival<\/span><h3>Balance for a pitch<\/h3><p><a href=\"https:\/\/www.campingsuhiberry.com\/en\/site-campsite-country-basque\/\">Tent, caravan or motorhome<\/a>.<\/p><\/div><\/div>\n<div class=\"aa-periodes\">\n<div class=\"aa-periode\"><span class=\"aa-quand\">You cancel before the balance is due<\/span><div class=\"aa-ligne aa-l-sans\"><b>Without<\/b><span>The 30&#8239;% deposit is lost.<\/span><\/div><div class=\"aa-ligne aa-l-avec\"><b>With<\/b><span>The deposit is refunded, minus the premium, if the reason is covered.<\/span><\/div><\/div>\n<div class=\"aa-periode\"><span class=\"aa-quand\">You cancel after the balance is due<\/span><div class=\"aa-ligne aa-l-sans\"><b>Without<\/b><span>The full price of the stay is lost.<\/span><\/div><div class=\"aa-ligne aa-l-avec\"><b>With<\/b><span>The stay is refunded, minus the premium, if the reason is covered.<\/span><\/div><\/div>\n<\/div>\n<\/div><\/section>\n<section class=\"aa-section\" id=\"declarer\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">How it works<\/span><h2>Take out the insurance, then claim if needed<\/h2><\/div>\n<div class=\"aa-etapes\">\n<div class=\"aa-etape\"><span class=\"aa-num\">1<\/span><h3>When you book<\/h3><p>The insurance is taken out when you book, or at the latest before cancellation charges start to apply.<\/p><\/div>\n<div class=\"aa-etape\"><span class=\"aa-num\">2<\/span><h3>If you have to cancel<\/h3><p>Report the claim to Campez Couvert in writing, within 10 working days of becoming aware of the event, as soon as it is confirmed. Let the campsite know as well.<\/p>\n<div class=\"aa-contacts\"><div><span>Online<\/span><code>declare.fr<\/code><\/div><div><span>By email<\/span><code>sinistres@campez-couvert.com<\/code><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<section class=\"aa-section aa-creme\" id=\"avis\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">They came before you<\/span>\n<div class=\"aa-note-globale\" aria-label=\"Google rating: 4.5 out of 5 stars, 730 reviews\"><span class=\"aa-etoiles\" aria-hidden=\"true\"><i><\/i><i><\/i><i><\/i><i><\/i><i class=\"aa-demi\"><\/i><\/span><span><b>730 reviews<\/b> on Google<\/span><\/div><\/div>\n<div class=\"aa-avis\"><figure lang=\"fr\"><blockquote>\u00ab&#8239;Merci \u00e0 Jon pour son accueil chaleureux. Nous avons pass\u00e9 un super s\u00e9jour, camping propre, calme et au milieu de la nature. [\u2026] Un service client aux petits oignons&#8239;! Nous avons vraiment appr\u00e9ci\u00e9, un grand merci&#8239;!&#8239;\u00bb<\/blockquote><figcaption><b>C\u00e9lia M.<\/b><span lang=\"en\">Google review, in French<\/span><\/figcaption><\/figure><figure lang=\"fr\"><blockquote>\u00ab&#8239;C\u2019est la troisi\u00e8me g\u00e9n\u00e9ration qui tient le camping. Des personnes sympathique et \u00e0 l\u2019\u00e9coute si l\u2019on \u00e0 besoin. Nous reviendrons sans probl\u00e8me.&#8239;\u00bb<\/blockquote><figcaption><b>Armel M.<\/b><span lang=\"en\">Google review, in French<\/span><\/figcaption><\/figure><figure lang=\"fr\"><blockquote>\u00ab&#8239;Superbe accueil, camping familial bien situ\u00e9, sanitaires propres.&#8239;\u00bb<\/blockquote><figcaption><b>Nicolas T.<\/b><span lang=\"en\">Google review, in French<\/span><\/figcaption><\/figure><\/div>\n<\/div><\/section>\n<section class=\"aa-section\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">Good to know<\/span><h2>Before you cancel<\/h2><\/div>\n<div class=\"aa-astuces\"><div><h3>Change your dates instead<\/h3><p>The campsite agrees to change your dates whenever possible, at no extra cost, subject to availability.<\/p><\/div><div><h3>Leaving early, arriving late<\/h3><p>Leaving early gives no right to a refund, and arriving late does not reduce the price of the stay. Shortening your stay counts as a partial cancellation.<\/p><\/div><\/div>\n<\/div><\/section>\n<section class=\"aa-section aa-creme\" id=\"questions\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">Questions<\/span><h2>Your questions about cancellation<\/h2><\/div>\n<div class=\"aa-faq\"><details><summary>Is cancellation insurance compulsory?<\/summary><p>No, campsite cancellation insurance is optional. It is taken out when you book. Third-party liability insurance, on the other hand, is compulsory for any stay at the campsite, on a pitch or in accommodation, and you may be asked for a certificate before you arrive.<\/p><\/details><details><summary>Can I change my dates instead of cancelling?<\/summary><p>Yes. The campsite agrees to change dates whenever possible, at no extra cost, subject to availability. Shortening your stay, however, is treated as a partial cancellation.<\/p><\/details><details><summary>Is there a cooling-off period after booking online?<\/summary><p>No. As with any holiday rental for specific dates, a campsite booking carries no cooling-off period, even when made remotely. That is exactly what cancellation insurance is for: protecting you against the unexpected.<\/p><\/details><details><summary>Am I refunded if I leave early?<\/summary><p>Without insurance, leaving early gives no right to a refund. With the insurance, leaving early for a reason covered by the policy is refunded in proportion to the unused days, up to the ceiling set by the policy.<\/p><\/details><\/div>\n<\/div><\/section>\n<section class=\"aa-section\" id=\"documents\"><div class=\"aa-wrap\">\n<div class=\"aa-entete\"><span class=\"aa-surtitre\">Documents<\/span><h2>The general terms and conditions of sale<\/h2><\/div>\n<div class=\"aa-doc\"><p>Read the campsite\u2019s general terms and conditions of sale before you book: deposit, balance, cancellation and changes to your stay are all set out there. The document is in French.<\/p>\n<iframe class=\"aa-doc-cadre\" src=\"https:\/\/www.campingsuhiberry.com\/wp-content\/uploads\/2022\/01\/CGV_Camping_Suhiberry.pdf#view=FitH\" title=\"General terms and conditions of sale of Camping Suhiberry (PDF, in French)\" loading=\"lazy\"><\/iframe>\n<a class=\"aa-btn aa-doc-lien\" href=\"https:\/\/www.campingsuhiberry.com\/wp-content\/uploads\/2022\/01\/CGV_Camping_Suhiberry.pdf\" target=\"_blank\" rel=\"noopener\" hreflang=\"fr\">Open the terms and conditions (PDF, in French) <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n<\/div><\/section>\n<section class=\"aa-section aa-cta\"><div class=\"aa-wrap\">\n<div><h2>Ready to book?<\/h2><p>The terms and conditions of sale are shown to you when you book, and the insurance is chosen at the same step.<\/p><\/div>\n<a class=\"aa-btn\" href=\"https:\/\/bookingpremium.secureholiday.net\/en\/4978\/\">Book your stay <span aria-hidden=\"true\">\u2192<\/span><\/a>\n<\/div><\/section>\n<script>(function(){\nvar root=document.getElementById('suh-aa');if(!root)return;\nvar nav=root.querySelector('.aa-suivi');var box=root.querySelector('.aa-suivi-liens');\nvar liens=[].slice.call(box.querySelectorAll('a'));\nvar cibles=liens.map(function(a){return document.querySelector(a.getAttribute('href'));});\nfunction entete(){var h=document.querySelector('header.main-header.sticky');if(!h)return 0;var b=h.getBoundingClientRect().bottom;return b>0?b:0;}\nfunction maj(){\n nav.style.top=entete()+'px';\n var y=window.innerHeight*0.35,actif=-1;\n cibles.forEach(function(s,i){if(s&&s.getBoundingClientRect().top<=y)actif=i;});\n if(actif>=0&&cibles[actif].getBoundingClientRect().bottom<0)actif=-1;\n liens.forEach(function(a,i){a.setAttribute('aria-current',i===actif?'true':'false');});\n var a=liens[actif];if(a){var l=a.offsetLeft-box.offsetLeft;if(l<box.scrollLeft||l+a.offsetWidth>box.scrollLeft+box.clientWidth)box.scrollTo({left:l-16,behavior:'smooth'});}\n}\nvar doux=!window.matchMedia('(prefers-reduced-motion: reduce)').matches;\nroot.querySelectorAll('.aa-suivi a').forEach(function(a){a.addEventListener('click',function(e){\n var id=a.getAttribute('href');if(id.charAt(0)!=='#')return;e.preventDefault();\n if(id==='#haut'){window.scrollTo({top:0,behavior:doux?'smooth':'auto'});return;}\n var t=document.querySelector(id);if(!t)return;\n var top=t.getBoundingClientRect().top+window.pageYOffset;\n var monte=top<window.pageYOffset;var dec=nav.offsetHeight+(monte?190:0)+8;\n window.scrollTo({top:top-dec,behavior:doux?'smooth':'auto'});\n if(history.replaceState)history.replaceState(null,'',id);\n});});\nwindow.addEventListener('scroll',maj,{passive:true});window.addEventListener('resize',maj);maj();\n})();<\/script>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"inLanguage\": \"en\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Is cancellation insurance compulsory?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No, campsite cancellation insurance is optional. 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[&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"sujet":[],"class_list":["post-8223","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Campsite cancellation insurance: what is refunded<\/title>\n<meta name=\"description\" content=\"Optional cancellation insurance at 4% of your stay: 30% deposit, balance 30 days before arrival, what is refunded and how to claim. 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